Customer Service for BulbsOutlet.com
- Return Policy & Guarantee
- Processing & Shipping
- Privacy & Security
- Payment, Pricing & Promotions
- Copyright/Trademark Information
- Order Acceptance Policy
- Viewing Orders
- Typographical Errors
- FAQ's
- RETURN POLICY & GUARANTEE
-
BulbsOutlet gives the satisfaction to the customers knowing that if for any reason the bulb fails within the warranty period; either BulbsOutlet or the manufacturer will cover your purchase depending on the warranty coverage. If and when BulbsOutlet needs to do an exchange, repair or replacement, BulbsOutlet will do so only with proof of purchase for the bulb listed on your purchase receipt with shipping cost incurred by the customer. (ALL Repairs and Exchanges are limited to 1 per household). This guarantee policy is for exchanges/replacements ONLY and refunds do not apply. For all units found to be defective due to materials, workmanship or Dead on Arrival (DOA) within those 14 days after "receiving the merchandise" ("receiving the merchandise" - the information given on the customers tracking number giving the indication of a "Delivered" status will be considered as the date that the customer received the item) will be given a full refund. The Defective and/or DOA return must be returned within the 14 days of "receiving the merchandise" in order to get a full refund. Merchandise must be returned in same manner as shipped and must include all original packaging materials.
All defective returns will be fully tested and inspected by our technician(s) before a refund is credited to the customer, to be certain that the merchandise is deemed defective.
All other general returns within those 14 days after "receiving the merchandise" ("receiving the merchandise" - the information given on the customers tracking number giving the indication of a "Delivered" status will be considered as the date that the customer received the item) can be returned for a full refund of the customers receipt total ONLY. For all returned merchandise unless otherwise agreed, a fifteen percent (15%) restocking fee will also be applied. After the 14th day of when the merchandise was "delivered", exchanges will ONLY be allowed.
All Returns/Exchanges must be in the original condition including packaging as originally shipped, documentation, manuals, and accessories must also be included. All Returns/Exchanges MUST include a copy of the original receipt and the Return/Exchange form or it may be refused, unopened and returned back to the customer. No Returns/Exchanges will be processed for any packages returned without the proper documentation required (i.e. Receipt of proof of purchase which has your order #). Returns/Exchanges that do not include all the accessories will be returned to the customer or charged on a per item basis. Should the product be returned to BulbsOutlet.com and is received without its original box and/or packaging, shipment will be sent back or a $15 packaging fee or 15% No Box fee will be charged (whichever is lower). All Returns/Exchanges must be a product from BulbsOutlet.com. The customer assumes responsibility for the product returned until receipt at BulbsOutlet.com. Shipping via an insurable carrier which provides a tracking number is recommended. BulbsOutlet.com is not liable in any way for returned packages that were lost or damaged during shipment. Any product found to be damaged through misuse, abuse or negligence is not eligible for warranty replacement. No Returns/Exchanges will be accepted without meeting the requirements set forth by BulbsOutelt.com or when the product manufactures or distributors return policies supersede ours. Under normal operations, exchanges will be replaced within 10 days after receipt at BulbsOutlet.com upon inspection and testing. Credits will be issued within 10 days after receipt at BulbOutlet.com. Credits can take up to 7 days to apply to your account (time varies depending on your bank).
To Return your merchandise, you must first email sales@bulbsoutlet.com to get an RMA# (Return Merchandise Authorization) issued to you.
Upon receiving your RMA#, please send all merchandise to the following address via insurable carrier which provides a tracking number to:
BulbsOutlet.com
RMA # (# issued to you by Sales Agent)
211 Warren Street
Suite# 223
Newark, NJ 07103
If you have any questions, please e-mail sales@bulbsoutlet.com
- PROCESSING & SHIPPING
- Bulbsoutlet.com wants your online
experience to be enjoyable, simple and quick. We have created a "no
hassle" guaranteed shipping and customer service policy.
Your order is thoroughly reviewed by our Credit Card Department to
ensure that the order is accurate, the payment method is valid, and you
are authorized to use this payment method. Once your order has passed
the rigorous review by our Credit Card Department, it is sent to our
warehouse for shipment. We do NOT charge your credit or
debit card if your order can not be shipped, however we do attempt to
get an authorization on your card for the amount of your order at the
time your order is placed. This authorization is not a charge but still
may utilize a portion of your credit limit or available funds making
those funds or portion of your credit limit unavailable for other use.
In the unlikely event that your order is delayed or canceled the
authorization will expire and your credit limit or available funds will
again become available for use. The amount of time it takes for an
authorization to expire is dependent on the policies of the bank that
issued your card and ranges from 1 to 7 business days.
Please note, credit card processing can take up to 2 - 3 business days
(Depending on the accuracy of the information given to us by the
customer.). Further, for security reasons, voice confirmation may be
required before we can process your credit card for payment.
If ground orders are placed before 3PM EST , that order will be shipped within 1 - 2 business days, granted if that item is in stock. All Express Orders must be submitted to us prior to 12PM EST to be shipped out that same day.
(Ground) shipped via USPS, UPS or Fedex
- 5 - 7 business days anywhere within the Continental USA
(2nd Day Air) shipped via USPS, UPS or Fedex
- 2 business days guaranteed anywhere in the Continental USA (NO P.O. Boxes)
(Overnight) shipped via USPS, UPS or Fedex
- 1 business day guaranteed anywhere in the Continental USA (NO P.O. Boxes)
* NOTE:
- We do not offer Saturday Delivery
- All Ground/Standard shipments can take up to 1 to 3 business days to process but all Expedited orders will ship within 24 hours.
- 5 - 7 business days anywhere within the Continental USA
- PRIVACY & SECURITY We can be reached via e-mail at sales@bulbsoutlet.com
- PAYMENT, PRICING & PROMOTIONS
- BulbsOutlet.com is not responsible for typographical errors. At point of sale we will match any certified online competitor’s pricing on identical offers or items. The item must be in-stock, available for immediate shipment and be in the same condition as the BulbsOutlet.com advertised item. Price matched items are limited to one per household. Price matching will only be valid and approved if the price shown is through a certified dealer. Price matching will only be valid when proof of competitor’s price is proven (i.e. Website Link, emails, and etc). We cannot price match resellers who sell on eBay and Amazon. We can be reached via e-mail at sales@bulbsoutlet.com
- COPYRIGHT/TRADEMARK INFORMATION
- This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyright 2007-2009 BulbsOutlet.com. All trademarks appearing herein are acknowledged. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted. The name of BulbsOutlet.com or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein. We can be reached via e-mail at sales@bulbsoutlet.com
- ORDER ACCEPTANCE POLICY
- Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. BulbsOutlet.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed over $500.00 (USD) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. We can be reached via e-mail at sales@bulbsoutlet.com
- VIEWING ORDERS
- You can view your previous and current orders, by simply logging in with your User ID and Password, if by any chance you have forgotten your user ID and/or Password, please reset it by clicking on this LINK We can be reached via e-mail at sales@bulbsoutlet.com
- TYPOGRAPHICAL ERRORS
- In the event a product is listed at an incorrect price or with incorrect information due to typographical error or errors in pricing or product information received from our suppliers, BulbsOutlet.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. BulbsOutlet.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, BulbsOutlet.com shall immediately issue a credit to your credit card account in the amount of the charge. We can be reached via e-mail at sales@bulbsoutlet.com
- F.A.Q (Frequently Asked Questions)
-
Q. How to send back Defectives/Exchanges/Returns?
A. Please email us at sales@bulbsoutlet.com to get the Defectives/Exchanges/Returns process started.
Q. Does BulbsOutlet.com provide Price Matching from other competitors?
A. At point of sale we will match any online competitor’s pricing on identical offers or items. The item must be in-stock, available for immediate shipment and be in the same condition as the BulbsOutlet.com advertised item. Price matched items are limited to one per household. Price matching will only be valid and approved if he price shown is through a certified dealer. Price matching will only be valid when proof of competitor’s price is proven (i.e. Website Link, emails, and etc). We cannot price match resellers who sell on eBay or Amazon.com
Q. Are these DLP bulbs OEM?
A. These bulbs are indeed OEM, since Phillips and OSRAM are the only manufacturers in the United States who make these replacement DLP lamps.
Q. Are there any precautions I should take when I receive the lamp?
A. Do not touch the glass surface of the new lamp. Touching the glass will leave behind skin oils onto the lamp surface which will increase the chances of the bulb to malfunction due to the temperature differences on the lamp surface which can cause distorted picture quality. Also be sure not to over tighten any of the screws when replacing the lamp.
Q. Is it difficult to replace the lamp?
A. Replacing the lamp is a simple procedure which sometimes only requires a screwdriver and needle nose pliers. If you are having difficultly installing the lamp, please email us at sales@bulbsoutlet.com or please go on our home page and use our "click to call" feature to call us.
Q. Do you ship Internationally?
A. For our customers outside the U.S., International shipping is available via USPS only. International shipping rates are based on shipping destination and are quoted during the online checkout process. Please note that USPS Standard service does not include customs and/or duties fees.
Q. I have installed my DLP lamp and it does not power on. What can I try next?
A. Make sure that the connections to the lamp are all securely in place. Next be sure the lamp housing has been inserted exactly as it came out. The plug on the housing needs to mate with the lamp ballast plug so it has to be installed carefully. Also, you have be sure that ALL lamp covers are securely in place as there are numerous sensors in your TV that will not allow operation if a cover is left off or not securely fastened.
Q. I think the DLP bulb that was sent to me is defective, what now?
A. Chances are the DLP lamp you received is perfectly fine. The failure rate for these lamps, from our experience, has been less than 1%. Chances are the lamp is fine but the Ballast is non functional. This is the driving assembly for the lamp. This unit, in addition to powering the lamp, also sends back information to the sets main processing system. On occasion this information can lead the system to indicate that the lamp has failed when in fact it has not. The ballast is pretty simple to replace. If the ballast assembly checks OK, then there is a possibility of a failure in the power supply to the ballast. Many times there are capacitors that fail in the power supply.
Disclaimer: We strongly urge all clients to do their own research prior to installing a lamp. BulbsOutlet.com cannot and will not be held liable for improper installation resulting in the damage to your product or personal physical harm. Although we do our best to provide instructions and help when installing your lamp, it is ultimately the customer’s responsibility to make sure they are buying the correct part and installing it correctly.
The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site, used by us to contact consumers for marketing purposes, disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website.
With respect to cookies: We use cookies to store visitors preferences,record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site , ensure that visitors are not repeatedly sent the same banner ads, customize Web page content based on visitors' browser type or other information that the visitor sends.
If you do not want to receive e-mail from us in the future, please do not hesitate to contact us.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.
Upon request, we offer visitors the ability to have inaccuracies corrected in contact information and/or financial information. Consumers can have this information corrected by sending us an e-mail or calling us directly. With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at anytime.